Returns & Refunds
Cirvexa / Customer Support
Returns & Refunds
Need help with an order? We’re here to make the next steps clear. Contact our team before sending an item back so we can review your request and provide the appropriate instructions.
The process
How to request a return
Share a few details about your order, and our team will guide you through the available options.
Get in touch
Contact Cirvexa with your order number, the item name, and a brief explanation of your request.
We’ll review it
Our team will review the order details and explain the applicable return or refund steps. If an item arrived damaged or incorrect, please include clear photos.
Follow the instructions
If a return is approved, we’ll provide instructions for sending the item back. Please wait for those instructions before shipping anything.
Good to know
Keep the product, its accessories, and any included documentation together while your request is being reviewed. This helps us assess the issue and advise you on the next step.
If you receive a damaged, defective, or incorrect item, contact us with your order number and photos of the item and packaging. We’ll review the details and help resolve the issue.
When a refund is approved, it is issued to the original payment method. The time it takes to appear in your account may depend on your payment provider.
We’re here to help
Start with our support team.
Have your order number ready so we can look into your request. You can reach us at info@cirvexa.lol or 7187565262.