Return Requests

If you would like to request a return, contact Cirvexa at info@cirvexa.lol with your order number and the reason for your request.

Please wait for instructions from our support team before sending an item back. Items returned without prior instructions may be difficult to identify or process correctly.

Item Condition

Unless the item arrived damaged, defective, incorrect, or another exception applies, products submitted for return should generally be in the condition in which they were received, together with the included accessories, components, and packaging where available.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, appears defective, or differs from what you ordered, contact us as soon as reasonably possible so we can review the issue.

When contacting us, please provide:

• Your order number.
• The name of the affected product.
• A clear description of the issue.
• Clear photographs of the product, packaging, shipping label, or visible damage where relevant.

Depending on the circumstances and applicable rights, our team will explain the available resolution after reviewing the information provided.

Return & Refund Eligibility

Eligibility for a return or refund depends on the circumstances of the order, the condition of the item, the reason for the request, and any rights available under applicable law.

A request may require additional review where a product shows signs of misuse, accidental damage, unauthorized modification, missing components, or other conditions unrelated to the condition in which it was supplied.

Products With Personal Data

If an electronic device can store personal information, you are responsible for removing your personal information and signing out of associated accounts before returning it whenever reasonably possible.

Refund Processing

If a refund is approved, it will generally be issued through the applicable payment method or another method communicated to you as part of the resolution.

The time required for an approved refund to appear can vary depending on the payment provider, financial institution, and payment method involved.

Cirvexa cannot control processing times that occur within a customer's bank or payment provider after the refund has been submitted.

Return Shipping

If a return is authorized, our support team will provide the applicable instructions. Return shipping arrangements may depend on the reason for the return and the circumstances of the order.

Do not send a product to the business contact address unless our support team specifically instructs you to use that location for the return.

Order Changes & Cancellations

If you need to request a change or cancellation, contact us promptly after placing your order.

Once an order has entered processing or shipping, we may not be able to change or cancel it. If the order can no longer be modified, our team can explain any options that may be available after delivery.

Delivery Issues

If your shipment appears to be delayed, missing, incorrectly delivered, or damaged during transit, contact us with your order details so we can review the available shipping information.

Our standard shipping timeframe is 3–5 business days. Actual delivery circumstances may also be affected by carrier operations, address issues, or other events outside our direct control.

Your Legal Rights

Nothing in this policy is intended to limit any consumer rights or remedies that cannot lawfully be excluded or restricted under applicable law.

Where applicable law provides you with additional rights concerning defective products, cancellations, refunds, or returns, those rights continue to apply.